1. Who we are
These terms govern your use of Mediate-AI, a service operated by Mediation and ADR Services Limited (trading as Mediate-AI) ("we", "us", "our") at mediate-ai.com. By creating an account or using the service you agree to be bound by these terms.
2. What we are and are not
We are not a law firm and we are not a solicitor. Mediate-AI is an AI-assisted alternative dispute resolution (ADR) service for civil disputes in England and Wales. We facilitate structured negotiation between two parties with the assistance of artificial intelligence. We do not provide legal advice. Nothing in the service creates a solicitor-client relationship.
If you need legal advice you must consult a qualified solicitor or barrister.
3. Without prejudice save as to costs
All communications, position statements, reservation prices, settlement proposals and counter-offers exchanged through Mediate-AI are conducted on a without prejudice save as to costs basis under the standard rule of English civil procedure. They cannot be used as evidence of liability in Court, but may be referred to in any subsequent costs argument under CPR 44.2 (e.g. to evidence reasonable conduct or refusal to engage in ADR per Churchill v Merthyr Tydfil County Borough Council [2023] EWCA Civ 1416).
4. Your account
You must be 18 or over to create an account. You agree to provide accurate information, keep your login credentials confidential, and notify us immediately of any unauthorised use. We may suspend or close accounts that breach these terms.
5. The service
Mediate-AI offers two main products:
- Mediation — formal three-room AI-assisted mediation between a Claimant and Defendant. Pricing is a flat £69 per side, payable once the Defendant accepts the invitation. Certificates (Refusal-to-Engage, Bad-Faith Engagement) are £69 each.
Pricing is shown clearly before any charge. Both sides receive an invoice for any payment.
6. Settlement Agreements
Where a settlement is reached through the service, we generate a Settlement Agreement document recording the terms. This document is a binding contract between the parties (the Defendant agrees to pay the Claimant the agreed sum within the time set out). We are not party to that agreement. Disputes arising out of a settlement are between the parties.
7. Bank details and payment between parties
The Claimant may add bank account details to the Settlement Agreement to facilitate payment. We do not handle the settlement money itself; payment is made directly between the parties by bank transfer. We are not a payment services provider for settlement sums.
8. Right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days of starting. Once you initiate a mediation by sending an invitation that the Defendant accepts, the digital service has begun supply and you may lose this right under regulation 37(1)(a). You retain the right to cancel before the Defendant accepts.
9. Your content
You retain all rights in the content you submit (case statements, evidence, position papers, caucus notes). You grant us a limited licence to process your content solely to provide the service: running it through our AI models, sending invitations and reminders, and operating our backups and security. We do not use your content to train AI models. We do not sell your data.
10. Intellectual property
The service, including its software, design, branding and AI prompts, is owned by Mediation and ADR Services Limited (trading as Mediate-AI). The Mediation Brief, Statement of Defence, Settlement Agreement and Certificates we generate for you are yours to use.
11. Liability
To the maximum extent permitted by law, our liability to you is limited to the amount you have paid us in the previous twelve months. We do not exclude liability for death or personal injury caused by negligence, fraud, or anything that cannot be excluded under English law. We are not liable for: losses caused by you acting on AI-generated case-law analysis without consulting a qualified lawyer; the conduct of the other party to a mediation; non-payment of a settlement sum; or any decision the Court may make in subsequent proceedings.
12. AI output disclaimer
The AI features may produce inaccurate, incomplete, or out-of-date information. Mediate-AI is a neutral settlement facilitator and does not analyse the law for either party — legal analysis happens upstream from the referring service or independent counsel. Always check the case law, statute and procedural rules cited before relying on them. See our AI Disclaimer for full detail.
13. Changes
We may update these terms by posting a new version on this page. Continued use after a change constitutes acceptance. Material changes will be notified by email.
14. Governing law
These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that you may bring a claim in your local court if you are a consumer.
15. Contact
Use our contact form to get in touch.